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FIVE YEAR LEAK: Harlow Green resident speaks out on leaking home

FIVE YEAR LEAK: Harlow Green resident speaks out on leaking home

Image of residents, Kelly and her son: LDRS

A furious Gateshead resident has spoken out after suffering years of water leaking into her house.

Kelly O’Neil, lives in a Gateshead Housing Company property in Harlow Green, but claims water seeping in from her porch and living room is damaging her son’s health.

The 30 year-old, who lives on Hambleton Green, said she feels “palmed off” by the housing provider.

She said: “I have lived in my property for approximately six years now and for the last five years I have experienced water ingress into my sitting room and from [the] porch which is yet to be fixed.”

Miss O’Neil said that she’s been having problems with water ingress since 2015 and she has urged Gateshead Housing Company to resolve the issue.

She also said that the leaking persists and with repair dates not being met.

The housing group have since apologised to Miss O’Neil and vowed to carry out the works.

She  continued: “In January 2020 the same problem happened again.  I have been palmed off time and time again assured work would start but the dates come and go and never happened.

“In December they told me someone would come in the first week of January to put up scaffolding but that’s not been done.”

Miss O’Neil said the damp is having a detrimental impact on her three year-old son Tommy.

She said:”I have got a small child who has bad asthma and the damp is so bad I don’t want him to be in his bedroom.

“My wallpaper looks like it is tea stained and my sofas are all soaking.”

A spokeswoman for Gateshead Housing Company said that it has inspected the property and will be carrying out repairs.

She added: “We were recently contacted by Ms O’Neil about this issue, and we have since been out to inspect the property.

“We have planned the required works for safe completion of the repair and have confirmed our approach with Ms O’Neil.

“We have committed to remain in contact with Ms O’Neil until the matter is resolved, and we will be in touch with her this week to confirm a date for the repair to be completed.

“We have spoken to Ms O’Neil and have agreed to support with redecoration once the repairs are completed. We are very sorry for the inconvenience to Ms O’Neil and her family.”

Words: Herbert Soden, Local Democracy Reporter


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